Receive a warm greeting

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The company Deluxe Balloon Decorations wishes to bring with good terms the services provided for your surprise decoration or social event.

For the efficient realization of our services we leave below our terms and conditions:

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PRODUCT INFO:

• Our Bouquets must be ordered at least 10 business days in advance, if you want from one day to another you must confirm availability. Call (780)-710-3326.
   

• The helium gas is not flammable, it should be taken into account that when the helium balloons are placed outside in the cold weather, the gas particles are compressed and the balloons automatically deflated, this is a natural process. Avoid leaving them outside. 
   

• When the balloons are placed directly in the sun, the latex or metallic material boils and explodes.
   

• Do not leave the bouquet or decoration in the car because the heat, steam, causes them to deflate or explode.
   

• The latex balloons with helium last between 24 to 48 hours, the micro-foil balloons last from 2 to 15 days with helium gas, depending on the weather conditions or their use.
   

• When balloons are spied, deflated or exploded they should be discarded. Keep waste away from children and pets, as they can drown.
   

• Microfoil balloons can be transmitters of electricity. Please avoid releasing them or bringing them closer to power lines.

 

POSTPONING & REFUND POLICY:

• In case of postponing the delivery, availability will be checked to schedule a new date. You have to let us know 2 day Prior.
   

• In case of cancellation of the service, only 50% of the amount paid will be refunded.

SHIPPING INFO:

• We do not have a fixed delivery time. You should only choose if you want the morning shift from 9.00am to 12.00pm or late night from 1.00pm to 8.00pm. We cannot indicate an estimated delivery time, it would be at the corresponding time you have chosen. (If you want to indicate relevant information regarding the delivery, please notify to reach an agreement) for example you are at work until 5.00pm, if the schedule is available the delivery will be made.
   

• For shipments you must indicate the exact address with zip code, house or apartment number, name of the urbanization, if it is possible to attach the location with all the data mentioned above. If you send a wrong address you will have an additional charge for delivery.
   

• If it is your choice to remove the Bouquet or decoration in our store, take into consideration that our products are large, volume and delicate, they must have a suitable and unoccupied vehicle to transfer it. We are not responsible for the handling and final result in which your Bouquet or decoration can arrive.

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TERMS & CONDITIONS :

• You must indicate if the person to be surprised is allergic to latex, to avoid the material in the decoration.
   

• If they mobilize the decoration from one place to another it is your responsibility.
   

• The client must provide all corresponding information for the preparation of their decoration or Bouquet colours, design, personalized balloons, age, name and motive (birthday, love, baptism, communion, happy day ...)
   

• We will upload photos of the client and its decoration or Bouquet to our social networks or website, if you do not agree with the publication of these images, please notify us. We promise not to publish the client however if we publish our work (only to our decoration, only to our Bouquet)
   

• We only work in Edmonton for the balloon bouquet and cake.
   

• Failure to comply with the terms and conditions of this contract. We are not responsible for any reason for damage or loss that may be suffered.

 

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Thank you very much for choosing us, if you agree with our terms and conditions please proceed with the purchase.

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